SLA: Best-effort
Free
- Support during office hours
- mon till fri, 9 am - 5 pm
- Response time: as soon as there is time
SLA: 8x5xNBD
€ 5,-* p/m
- Support during office hours
- mon till fri, 9 am - 5 pm
- Response time: next business day
SLA: 24x5xSBD
€ 25,-* p/m
- Day and night support during business days
- mon till fri, 0.00 - 24.00
- Response time: same business day
SLA: 24x7x4
€ 50,-* p/m
- Day and night support, 7 days a week
- mon till sun, 0.00 - 24.00
- Response time: within 4 hours
